Refund policy

Every ZPrintsCo piece is made to order — printed specifically for you after you purchase. Because of this, we can't accept returns or exchanges for change of mind, and orders can't be cancelled once production has started.

Damaged or defective items. If your order arrives damaged, defective, or isn't what you ordered, we'll make it right. Contact us within 7 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or issue a full refund — your choice. You don't need to ship the item back.

Lost packages. If tracking shows your order stalled or lost in transit, contact us and we'll work with the carrier and send a replacement if it can't be located.

Refund processing. Approved refunds are issued to your original payment method within 5–10 business days.

To reach us, use the contact page on this site or reply to your order confirmation email.